Help & support
Quickly find useful information and shortcuts for using JAMAA.
How can we help you?
Select a topic below to go straight to the feature you're interested in.
Frequently asked questions
Who can see my profile?
Three settings decide what others see. 1) Your origin (country, and community if you consent): links you to your country and community. 2) Your visibility zones: members in those zones (all of Africa, a region, a country, a community) see your card and profile. 3) Your contact details (email, phone) stay hidden until you accept a connection request. Non-registered visitors only see your reduced card if you chose so.
Adjust my visibility →How do I get a member's contact details?
Open their profile and send a connection request. If they accept, you see their contact details (unless they made them private) and can write to them in messages.
Directory →My membership or role changed: do I need to sign in again?
No. Your new rights apply automatically within seconds. If an administrator removes administrative rights, you are signed out for security; just sign in again.
How much is membership and how do I renew it?
Member — Services: €9 per year; Member — Company: €15 per year. Membership never renews automatically: you get a reminder 30 and then 7 days before it expires, and renew in one click.
My membership →Can I cancel my payment?
Yes: this is the right of withdrawal, for 14 days after payment, from My payments. You are refunded pro rata for the remaining days, within 14 days. Your receipts are there too.
My payments →How do I download or delete my data?
Settings → My personal data. The export produces a complete JSON file. Deletion hides your profile immediately; you have 30 days to change your mind, then everything is erased (except payments, kept 10 years for accounting).
My data →How do I propose an article or Culture & Heritage content?
From Propose content: choose the zones concerned. The administrators of each zone approve or reject it; you are notified of every decision.
Propose content →Who can edit my company page?
The main referent and the contacts who accepted their invitation. A removed contact loses this right immediately. The main referent can be changed from the company page.
Companies →I can't sign in anymore
Use "Forgot password" on the sign-in page. If your account is suspended or the link does not arrive, write to us from the Contact page: these requests are handled within 1 working day.
Contact support →The site is not working properly
Check the Service status page: ongoing incidents and maintenance are announced there, with updates.
Service status →Can't find the answer?
Write to support from the Contact page: your request gets a reference and you will find our replies under "My requests".
First reply within 2 working days, and within 1 working day for a payment problem or a locked account.
Monday to Friday, 9am–6pm (Paris time) · Service status